Support

Support

Move Snacks is a native iPhone app for short movement breaks and exercise snacks. If something is not working as expected, email us and we will help where we can.

Before you email

Including a few details helps us understand the issue faster.

  • Your iPhone model and iOS version.
  • The Move Snacks app version, if you can find it.
  • What happened and what you expected to happen.
  • The steps you tried before the issue appeared.
  • Screenshots or screen recordings, if they are useful.

Help topics

How do reminders work?

Move Snacks uses local notifications for reminders. Reminder schedules are managed in the app and delivered by iOS on your device.

You can adjust reminders in the app, and you can also manage notification permission and delivery options in iOS Settings.

Do I need an account?

No account is required for v1. Move Snacks is designed to work without sign-up.

Where is my app data stored?

Activity history, favourites, reminders, streaks, preferences, and app settings may be stored locally on your device.

Local storage helps Move Snacks remember your progress and settings without requiring an account.

How do I delete my data?

Deleting the app may delete local Move Snacks data from your device, unless iOS or app settings provide another option.

If you have contacted support before and want us to review support messages associated with you, use the contact button at the top of this page.

How do purchases and subscriptions work?

Move Snacks lets you choose one free exercise each day and complete and record it as many times as you like that day. Your first completed exercise becomes your free choice for the day, with a new choice available the next day. You can activate an optional seven-day welcome trial to complete and record as many different exercises and repeats as you like. The welcome trial does not start a subscription or charge you when it ends. All other app features remain available without a subscription.

Premium lets you complete and record as many different exercises and repeats as you like, with a Monthly or Yearly subscription through your Apple Account. The App Store shows the price before you confirm. Paid subscriptions renew automatically unless cancelled. Purchasing Premium during the welcome trial starts billing when you confirm with Apple.

To change plans or cancel, open the Premium screen and tap Manage subscription, or use iPhone Settings → your name → Subscriptions → Move Snacks. Apple shows when a change takes effect. A plan scheduled for the next renewal does not immediately replace your current plan. Deleting the app does not cancel a subscription.

For billing or refund help, visit Apple Support.

How do I restore purchases?

Open your profile from the avatar at the top of the app, open the Premium plans screen, and tap Restore Purchases. Use the same Apple Account you used to subscribe and keep your device connected to the internet. Restoring an active subscription restores Premium access without buying it again.

Restore Purchases does not recover local activity history or preferences deleted from your device. If Premium is still missing, check your subscription in iPhone Settings and contact support.

Why are notifications not appearing?

Check that notifications are enabled for Move Snacks in iOS Settings, that your reminder schedule is active in the app, and that Focus modes or notification summaries are not delaying alerts.

Does Move Snacks use Apple Health?

Move Snacks does not access Apple Health data at launch.

Where can I read the privacy and terms pages?

You can read the Privacy Policy and Terms of Use on this website.

What should I know before exercising?

Use your own judgment and choose movements that suit your ability, environment, and circumstances. Stop if you feel pain, dizziness, shortness of breath, discomfort, or anything that does not feel right.

Seek advice from a qualified health professional if you have a medical condition, injury, are pregnant, have concerns about exercise, or are unsure whether an activity is suitable.

What should I try if the app is not working?

Try closing and reopening the app, checking for an App Store update, restarting your iPhone, and confirming that iOS is up to date.

If the issue continues, email support with the details listed above.