Privacy Policy

1. Who we are

Move Snacks is provided by Spidersoft Pty Ltd, an Australian company. Our website is movesnacks.app.

You can contact us through the Support page.

2. Information stored on your device

Move Snacks does not require you to create an account. Activity history, reminder settings, preferences, favourites, streaks, and app settings are stored locally on your device unless stated otherwise.

This local information helps the app show your progress, remember your preferences, schedule movement reminders, and make your movement breaks easier to continue.

3. Information you provide to us

If you contact us for support, your email may include your email address and any information you choose to include in the message. Please avoid sending sensitive health, medical, or payment information by email.

Move Snacks is not a medical or healthcare service. It is designed for general movement habits and consistency, not diagnosis, treatment, or medical advice.

4. Analytics and diagnostics

Move Snacks does not include a separate advertising or analytics SDK in its native app. Embedded YouTube players may serve ads and process viewing data as described in section 8.

Apple may provide us with aggregated app usage, sales, retention, crash, and diagnostic information through App Store Connect and related Apple developer tools. This Apple-provided information is subject to your device settings and Apple's privacy practices.

Crash and diagnostic information may include technical details such as your device model, operating system version, app version, and information about how the app terminated.

5. Notifications

Move Snacks uses reminder schedules to send local notifications on your device. These reminders are controlled by your app settings and iOS notification settings.

You can change or disable notifications through the app or through iOS settings.

6. Purchases and subscriptions

Move Snacks offers Monthly and Yearly Premium subscriptions processed by Apple through the App Store. Move Snacks uses Apple-verified purchase information on your device to determine paid access and subscription renewal status. We do not receive your full payment card details.

Apple may provide us with transaction-related information needed to operate purchases, subscriptions, refunds, trials, renewals, and App Store reporting.

7. How we use information

We use information to provide and improve Move Snacks, respond to support requests, maintain app reliability, understand aggregated app performance, process purchases where available, and comply with legal or App Store obligations.

Move Snacks does not access Apple Health data at launch.

8. Sharing of information

We do not sell personal information. Third-party services used by the app have their own data practices, described below.

We may share information where needed to provide support, operate the app and website, process App Store purchases through Apple, comply with law, protect rights and safety, or with your consent.

Some exercise demonstrations use YouTube's embedded player. Loading a player or a video thumbnail connects to Google/YouTube. These requests can disclose your IP address, browser/device information, referring page and the video requested; Google may also collect identifiers, playback and advertising interactions under its own privacy practices. These requests do not include your locally stored display name, reminder schedule or snack history.

Our hosted embedded player uses YouTube's privacy-enhanced mode. YouTube says views in this mode do not personalise your YouTube browsing experience or advertising outside our site or app, and any ads in the player are non-personalised. This does not mean no data is collected. If autoplay is enabled, playback can begin when the player opens. Disabling autoplay stops automatic playback; it does not prevent requests when a player or thumbnail loads. See Google's Privacy Policy and YouTube's Terms of Service.

Our website hosting provider receives network requests when the app loads hosted pages, including the video-player page. Technical request information may be processed to deliver the page and maintain service reliability and security.

9. Data retention and deletion

Information stored locally by Move Snacks remains on your device until you change it, reset it, or remove the app data. You can remove locally stored app data by deleting the app from your device, unless iOS or app settings provide another option.

Support emails may be retained for as long as needed to respond to you, maintain business records, and meet legal obligations.

10. Children's privacy

Move Snacks is intended for general audiences and is not directed to children. If you believe a child has provided personal information to us, contact us so we can review and respond.

11. International users

Spidersoft Pty Ltd is based in Australia. If you use Move Snacks from outside Australia or contact us from another country, your information may be handled in Australia and other places where our service providers or Apple operate.

12. Changes to this policy

We may update this Privacy Policy as Move Snacks changes. If we make material changes, we will update the effective date and provide notice where appropriate.

13. Contact us

For privacy questions or requests, contact Spidersoft Pty Ltd at our Support page.